Based on customer feedback, Sterling Health Services Administration has improved the timing of providing your monthly FSA or HRA invoice for administrative services and fees. Starting in December 2012, you will receive your invoice and request to ACH your bank account on the fourth business day of each month for that same month. Currently you receive payment and ACH notice around the 15th of each month.
Under this new schedule, you will be able to review the invoice and contact us before we ACH your bank account four business days later. We understand from clients that this timing will better align with your internal payment cycles and give you the opportunity to talk with us prior to the ACH going through, if necessary.
If you have questions about this new process, please contact us at 800-617-4729 or email firstname.lastname@example.org.