Category: Health & Wellness

April 2016 Letter to Sterling HSA Accountholders

All Sterling HSA accountholders may now log on and view their quarterly statement. Simply log on to your account at and click the “Statements” button.  If you have any questions about your statement, please contact customer service at 800.617.4729 or

Reminders and Tips

Below we’ve provided a few housekeeping tips to ensure your account is up to date, and compliant with IRS regulations. Please review the below, and let us know if you have any questions or need help.

Review Your Annual Limits

For the calendar year 2016, the IRS guidelines allow you to contribute $3,350 if you are covered by an individual health plan and $6,750 if you have family coverage. You may contribute up to this maximum amount at any time during the year. Our fees are deducted monthly from your account balance and are not considered contributions toward the IRS allowed contribution limits. Remember that a minimum $20 balance must be kept in the account at all times.

Check Your Contribution Levels

If your employer is making contributions on your behalf, please note that the IRS contribution maximums are the combination of any contribution your employer makes and any contribution that you make.

If Applicable, Please Update Tier Changes

Please update your HSA information if you have moved from Single Medical Coverage to Family Medical Coverage, or Family Medical Coverage to Single Medical Coverage during your open enrollment.

Manage Your Account Online

The easiest way to manage your HSA account is online, with 24/7 access to make contributions, process claims and more, from your smartphone or tablet. If you haven’t already registered online, it’s quick and easy. If you have more than one type of account with Sterling, such as an FSA or HRA through your employer, you’ll only need to register once to have online access to all of your accounts.

  • Go to
  • From the homepage, click “Register for Online Access” in the upper right area of the website and be directed to a short form accessible from the “Member” tab on the registration page.
  • Complete the form using your Sterling HSA account number, your social security number, and date of birth to create a username and password for your HSA account. You will receive an email confirmation to the email address you provide on the form letting you know your online account access is set up and ready to use.
  • Once your online account is set up and confirmed, go to and enter your username. You will be prompted to answer 3 security questions, select a security image, and set up a security phrase. After setting up your security features, enter your password and connect to your personal account information.
  • On our website, you’ll find HSA forms and information to help you manage your account.Get Live Help
  • Sterling customer service is available Monday – Friday from 8am to 6pm Pacific time. Call: 800-617-4729; email:

Sterling Exhibiting at the SDAHU Sales Expo, January 28

From the CEO: Preventive Care Services & HSAs

I’m continuing my informal tutorial on HSAs. I’ve been asked about preventive care services and what qualifies as preventive care that must be provided by your insurance carrier without regard to any cost sharing. Generally, the list of allowed preventive care includes (but is not limited to) the following:

  1. Periodic health evaluations, including tests and diagnostic procedures
  2. Routine prenatal and well-child care
  3. Child and adult immunizations, including flu shots
  4. Stop smoking programs
  5. Obesity weight-loss programs
  6. Screening services, like mammograms, colonoscopies, PSA tests

The IRS makes clear that preventive care does not generally include any service or benefit intended to treat an existing illness, injury or condition.

I am sometimes asked about how drugs or medications are considered in light of preventive care services. The IRS code (Section 223(c)(2)(C) notes that drugs or medications are considered preventive when taken by a person who has developed risk factors for a disease that has not become clinically apparent or to prevent the reoccurrence of a disease from which a person has recovered. Examples include the treatment of high cholesterol with cholesterol-lowering medications like statins or the treatment of stroke victims with angiotensin-converting enzyme (ACE) inhibitors to prevent a reoccurrence.

If you would like more information about this, a comprehensive listing of covered preventive services can be found here.





Cora M. Tellez
President & CEO
Sterling Administration

Partner Spotlight: Health In Reach

At Sterling, we know that you work hard to be a savvy consumer of healthcare – but sometimes it can be difficult and confusing. So we work hard to help you and your family navigate the healthcare landscape and make the most of your healthcare dollars. One of the ways we do that is to let you know about other companies that are also committed to our vision. We are pleased to introduce Health In Reach.

The mission of Health In Reach is to reduce the cost of medical and dental procedures while making the practices of physicians and dentists more efficient and profitable. Health In Reach lets you locate and review providers in your area, optimize office scheduling and management, cost compare for office visits and procedures, and find competitive pricing for healthcare. Health In Reach is focused on making healthcare more affordable.

Health In Reach is a free service. By conveniently scheduling your appointment on the site, you may save up to half or more off the typical price. There are more than 1.6 million appointments available at Health In Reach and they offer descriptions and prices for nearly 50,000 specific procedures. Learn more about Health In Reach.

You can learn more about Sterling’s other partners and resources here.