Category: Our Accountholders

Happy Holidays to You & Yours

As we did last year, Sterling and our employees are donating to food banks in our markets throughout the country as a way of saying thanks to our clients and our partners. The organizations were selected by our employees
and some are Sterling clients.

Second Harvest Food Bank serving Santa Clara and San Mateo counties of Northern California
Los Angeles Mission serving the Greater Los Angeles area
Austin Food Bank serving twenty-one counties in Central Texas
Rhode Island Community Food Bank serving Rhode Island & South Attleboro, Massachusettes

Look for photos on Facebook and the Sterling blog later this month when we present our donations in your honor.

Happy Holidays from Sterling Health Services Administration!

Sterling Updates: Important Changes for 2012

We’re pleased to announce new services at Sterling Health Services Administration, as well as share reminders about important industry changes in 2012.

New Sterling Services:

  • Login Once for Access to HSA, HRA and FSA Accounts – We’ve made it easier for you to access account information online. If you have multiple accounts with Sterling, such as an HSA and HRA, or HSA and FSA, just one login at www.sterlinghsa.com now provides access to account information and transaction tools for HSAs, HRAs and FSAs. You may remember that each product required a separate login until now. At this time, COBRA account access still requires a separate login to our WebCOBRA portal. Product web guides with more details can be downloaded by clicking the buttons below.
  • Fast Account Balances Via Phone – You can get your HSA,HRA and FSA account balances anytime just by calling 800-617-4729, pressing 1 at the prompt, and entering your Sterling account number. The response to this new service has been very positive, making it easy for you to access information on funds available anytime from anywhere.

Industry Updates:

  • HSA contribution limits for 2012 increased to $3,100 for individuals and $6,250 for families, regardless of the health plan deductible. Accountholders over 55 can make a $1,000 annual catch up contribution as well.
  • For Transit and Parking FSAs, the 2012 benefit amounts are $240 per month for parking (a $10 monthly increase) and $125 per month for transit (down from $230).

If you are a Sterling Accountholder or Subscriber, download your web portal guides below:

FSA Employee Guide
HRA Employee Guide
HSA Employee Guide

If you are a Sterling Employer Client, download your web portal guides below:

FSA Employer Guide
HRA Employer Guide
HSA Employer Guide

Questions? Contact Sterling customer service by calling 800-617-4729 or emailing customer.service@sterlinghsa.com. Now through February 2012, we have extended customer service hours and are available to help you from 6 am to 8 pm PT.

What You Need to Know About Open Enrollment

Along with the return of school buses and shorter days, Fall is open enrollment time – the period in which you can sign up for, or adjust, your participation in your employee benefits package.

A recent study conducted by Harris Interactive and released as part of the Aflac WorkForces Report found that most workers regret their health benefit choices. The study reports that 77 percent of workers say they’ve made mistakes in their benefit decisions in the past, with 42 percent saying they waste money every year.

The most common mistakes include:

  • choosing the wrong deductible
  • not taking advantage of flexible spending accounts (FSAs)
  • passing on coverage — such as vision and dental care

What can you do to make the most of your benefits package?

  1. Visit the Consumer Reports Health website for information on how to choose a plan as well as what changes you should expect due to healthcare reform.
  2. If your employer offers an Flexible Spending Account, sign up for it. See below for more on FSAs.
  3. Make sure you put enough money in your FSA. According to the Aflac report, 43 percent of respondents said they didn’t contribute enough to the account.
  4. Visit the Sterling Resources page for links to companies we’ve partnered with in order to help you negotiate healthcare bills, find the best doctors and medical service providers, comparison shop for prescriptions, and more.
  5. Of course, the best resource during open enrollment is always your Human Resources department. They will have all the information that is specific to your particular benefit offerings.

About Flexible Spending Accounts (FSAs)

FSAs enable you to set aside pre-tax dollars to pay for qualified medical, dependent care, and commuter transportation expenses. Depending upon your tax-bracket, an FSA can save you up to 40% on items you already pay for out-of-pocket – such as co-pays for doctor visits, daycare tuition fees, and even gasoline for your “commuter highway vehicle” (better known as your car)!

Don’t forget that even if you’ve participated in an FSA in the past, you still have to re-enroll in these benefits each year, during open enrollment.

Sterling is led by experts in the health benefits and banking industries for one primary purpose – to put our customers in control of healthcare spending. Please contact us with any questions on Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), Health Reimbursement Arrangements (HRAs), Premium Only Plans (POPs), or COBRA.

http://www.sterlinghsa.com/resources/

Tough Times and Sterling’s Payment Plan

From time to time, we are requested to negotiate a payment plan on behalf of our clients.  Typically this happens when a client is faced with a large hospital and/or doctor bill, the Health Savings Account (HSA) balance is insufficient to pay the bill, and the employee and/or employer are making regular contributions to the HSA.

With our client’s authorization, we work with the hospital and physicians to negotiate an arrangement in which we disburse funds on a monthly basis to the providers until the bills are paid. It’s a win for everyone as the hospital/physician is assured of payment and our accountholder’s credit rating is not damaged.

If you are facing a similar circumstance, please do not hesitate to contact us. Call us at 800-617-4729 or send us an at customer.service@sterlinghsa.com.