Last Revised: October 12, 2009
Sterling Health Services, Inc. routinely gathers data on Web site activity, such as how many people visit the site, the pages they visit, where they come from, how long they stay on the site, etc. The data is collected on an aggregate, anonymous basis, which means that no personally identifiable information is associated with the data. The data helps us improve site content and usage and is not shared with other organizations for their independent use.
Collecting and Using Personal Information
1. Navigational Information and Web Logs
If you browse through this Web site to read, print, or download information, navigational information will be collected. We maintain standard Web logs that record data about all visitors and customers who use this site and this information may be stored. These logs may contain information such as the following: the Internet domain from which you accessed the site (such as lava.net, aol.com, etc.); the IP address which is automatically assigned to your computer when you access the Internet and which may be identifiable; the type of browser and operating system you use; the date and time you visited the site; the pages you viewed on the site; and the address of any Web site you may have linked from. If you sign on to this Web site to use its secured features, our Web logs will also contain an individual identifier and show the services you have accessed.
All Web logs are stored securely and may only be accessed by Sterling Health Services, Inc. employees or designees who need the information for a specific purpose. Sterling Health Services, Inc. uses Web log information to help us design our site, to identify popular features, to resolve user, hardware, and software problems, and to make the site more useful to visitors.
We may place Internet "cookies" on the computer hard drives of visitors to this Web site. Information we obtain from these cookies helps us to tailor our site to be more helpful and efficient for our visitors. The cookie consists of a unique identifier that does not contain personal information about you.
You may have software on your computer that allows you to decline or deactivate Internet cookies. If you choose to use such software, some features of this site may not work properly for you. More information about cookies, including how to remove them from your hard drive, may be available on other Web sites or from your Internet service provider.
3. E-mail and Other Transactions
If you provide us with your e-mail address while using this Web site, your e-mail address is never used for any purposes other than to respond to inquiries you have sent us or communicate with you about the services and products provided by Sterling Health Services, Inc.
Even if you have given us permission to send e-mails to you, you may revoke that permission at any time by following the "unsubscribe" instructions at the bottom of any e-mail you receive from us.
Comments or questions sent to us using e-mail or secure messaging forms will be shared with Sterling Health Services, Inc. staff and other professionals who may be able to address your concerns. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response.
Some of our services interact directly with other Sterling Health Services, Inc. data systems. Data about your transaction may be stored in these systems and available to people who test and support these systems.
If you register as a member to use protected features on our Web site, you may be given an opportunity to receive e-mails about different types of Sterling Health Services, Inc. products, services, announcements, and updates. You may change your member preferences by contacting us.
4. Surveys and Evaluations
We will periodically ask users to complete surveys about their experiences with features of our Web site. Our surveys ask visitors for demographic information such as age, gender, and education. We use this survey information for evaluative and quality improvement purposes, including helping Sterling Health Services, Inc. improve information and services offered through this Web site. In addition, users who give feedback may be individually contacted for follow-up due to concerns raised during the course of our evaluation of the information they have provided. Demographic information and Web log data may be stored for future research and evaluation.
We may disclose personal information about you to persons performing audit, legal, operational, or other services for us. Whenever feasible, we will use information which does not identify you for these activities. Information disclosed to vendors or contractors for operational purposes may not be re-disclosed to others by such vendors or contractors.
We may disclose personal information when required to do so by a subpoena, court order, or search warrant. We may disclose personal information if we deem it appropriate to protect the safety of an individual, or in connection with an investigation related to public safety, or to report an activity that appears to be in violation of law. We may disclose personal information to protect the security and reliability of this site and to take precautions against liability.